Defect Triage
Assign severity (technical impact) and priority (business urgency) to each defect. Remember: severity and priority don't always match.
The payment gateway rejects 100% of transactions in production.
Environment: production. Impact: no customer can complete a purchase.
Severity
Priority
The «Cancel» button in the confirmation modal has a slightly different color than the design spec.
Environment: production. Impact: none functional, purely visual.
Severity
Priority
PDF export fails only when the report has more than 500 rows, affecting 5% of enterprise customers.
Environment: production. Impact: a subset of customers, a workaround exists (export to CSV).
Severity
Priority
The app crashes when opening the camera on Android 9 devices, used by 15% of the mobile user base.
Environment: production, mobile. Impact: 15% of users can't use a core feature.
Severity
Priority
The contextual help tooltip has a typo: «Continue» is written as «Continoo».
Environment: production. Impact: none functional.
Severity
Priority
Google login intermittently fails (~10% of attempts) only on Safari.
Environment: production, Safari browser. Impact: a subset of users, intermittent behavior.
Severity
Priority